Are you still receiving "I wasn't able to find...? or "How can I do...?" type of emails from your customers? Are your SaaS users complaining about the outdated look of your web app? Are your SaaS users unable to find the Ahá moment in the first days after trying it out? Let’s make your design a competitive advantage, not an afterthought. I’ll take a fresh professional look at your SaaS app, determine critical design flaws and put together a pragmatic plan for improving your UI/UX that will help you grow your business.
Are you experiencing any of these problems in your SaaS business?
➤ Free accounts don't convert to paid nearly as often as you would like.
➤ You hate wasting your time to manually walk each new user through your web app.
➤ Customers keep complaining about outdated or complicated design interface.
➤ Users can’t grasp your basic functionality and keep submitting the same support issues.
➤ You keep adding new features as requested by users, but that makes your UI look cluttered, and you drift further and further away from that simple and focused product you dream to have.
➤ You are receiving “I wasn’t able to find…" or "How can I do…?” type of emails from your customers.
Excellent UI/UX is a competitive advantage. Bad, thoughtless UI/UX is a bottleneck in your business. But where exactly is the problem? How do you find it? There’s not enough time in your day to read all the books and articles you need to get up to speed on UI/UX.
I’ll take a fresh professional look at your SaaS app, determine critical design flaws and put together a plan for improving your UI/UX that will help you grow your business.
It costs 6 times more to attract a new customer than it does to keep an old one.
Your product needs a fresh professional eye
As a UI/UX consultant, I’ve been helping SaaS businesses for years. This “Done for You” version is your unique chance to hire me directly to audit your SaaS product, so you get tips on how to:
➤ Build a product strategy: make sure your UI/UX aligns with it and reinforces key customer tasks.
➤ Solve usability issues: find up to 70% of the usability issues in a fraction of the cost.
➤ Increase New MRR: increase conversion from free trial to paid customers.
➤ Improve onboarding process: help your customers find the Aha moment that gets your customers engaged.
➤ Increase retention: create an easy-to-use interface that your customers would love to use.
➤ Reduce Customer Support costs: an easy-to-use interface, users would need less support.
A 5% increase in customer retention increases profits up to 125%.
Who can benefit from the UX Audit?
➤ You run an established SaaS business.
➤ You have a solid stream of revenue and you think it can do much better.
➤ You have high demands in terms of design, but don’t know how to get there with your product.
➤ Your team’s vision is “blurry” because you’ve been working on the same product too long.
➤ You prefer to be informed about your UI/UX issues, rather than live in the shell of blissful ignorance.
➤ You appreciate objective, well-reasoned feedback on your product.
Jose's overarching concern is delivering a product that meets the user's needs. He goes an extra mile to understand your business goals, your customers goals and incorporates that into the product experience. He is very approachable and communicative. His talent and level of skill exceeded our expectations.
Ibon Pintado — Head of Product at Reply.ai
What would you get?
The ultimate deliverable is a comprehensive teardown of your web application presented as a PDF report. First, I inspect your web app and take key screenshots. Then I run an audit keeping in mind the business and customers goals.
I also make a number of comments along the way. These comments may include, but are not limited to:
➤ Thoughts on your product/market fit (how UI/UX can fit your value proposition in the best way);
➤ How to keep your web app simple and consistent;
➤ Onboarding suggestions to help your customers find the Aha moment faster;
➤ Recommendations on visual style, typography & color;
➤ General usability considerations;
➤ Small easy-to-fix notes;
➤ Other relevant thoughts how to make your SaaS business shine.
Spend a little, earn a lot: Every $1 invested in UX will bring $2 to $100 in return.
How much does it cost?
The UX audit currently costs 2,240€1,568€ during COVID-19. You’ll receive the UX audit report described above (15-20 pages) in two weeks.
There’s no actual “design work” happening. I’m giving you a punch list of high-value design improvements which you can check off and avoid expensive mistakes. In case you are also in need of wireframes, mockups or prototypes please check my Product Design Services or contact me.
I only take one client per month for an UX Audit, so hurry up and reserve your spot!